FAQ

1. What products does Bloodlinee Generation sell?

Bloodlinee Generation sells a range of stylish and comfortable clothing items, including the popular Bloodlinee (B.T.T.W) Set and Bloodlinee Hoodie. Our products allow you to represent the Bloodlinee sisterhood/brotherhood while standing out in unique colors and designs.

2. What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

3. Do you ship internationally?

Yes, we currently ship worldwide on all orders. However, transit time may vary depending on the location.

4. How long does shipping take?

We typically take 1-3 business days for handling and processing your order. The typical delivery time frame is anywhere from 7-10 business days. Please allow extra time for any postal delays or unforeseen circumstances. Tracking information will be provided with every order.

5. What should I do if my order is lost in the mail?

Each order is sent with insured shipping and handling to prevent lost packages. If your package is lost in transit or returned for any reason, please contact us at bloodlineegeneration@gmail.com. We will send you a new package with priority shipping and full tracking if possible.

6. Are there any hidden fees or import taxes?

All prices on our website are displayed in USD. Depending on your location and local import laws, you may be liable to pay for duties and taxes once you receive your order. Payment of these charges and taxes are your responsibility and will not be covered by us. Please contact your local customs office for further details.

7. How can I contact Bloodlinee Generation?

You can contact us by phone at 929-287-9220 or by email at bloodlineegeneration@gmail.com.

8. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. What is the European Union cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please refer to our refund policy for more details.

10. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please refer to our full refund policy for more details.