Shipping Policy

Shipping policy:

What locations do you ship to? To your convenience, we currently ship worldwide on all orders! We ship orders all over the world, but transit time does vary depending on location.   

How long does an order take to arrive once shipped? We typically take 1-3 business days to for handling and processing your order. The typical delivery time frame is anywhere from 7-10 business days. Depending on location, you might receive your order much quicker. Please allow extra time for any postal delays or any other unfortunate delays that may occur that are out of our control. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to us if you have questions or concerns at bloodlineegeneration@gmail.com.

Will I receive a tracking number for my package? Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that our control such as postal delays or custom inspections. Thank you for your patience and understanding.

What to do if my order is lost in the mail? Each order will be sent with insured shipping & handling to prevent lost packages. If your package is lost in transit, or returned for any reason we got you don't worry! The postal service is out of our control once your package leaves our possession. However, in situations like this because we got you, we will send you a new package with priority shipping and full tracking if possible. Please see our refund and return policy these may help clarify.

Are there any hidden fees or import taxes? All prices on our webpage are displayed in USD we may cover taxes. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays: In some cases, the delivery the time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.